Shipping policy
Thank you for choosing DEMI JASMIN PUTARANUI. Operating as a professional online retailer registered in New Zealand, our store focuses on affordable entry-level and mid-range consumer electronic devices and supporting accessories. We adhere to standardized warehouse management processes and adopt professional shockproof packaging for electronic products to ensure every order is properly sorted, inspected and delivered reliably.
1. Order Processing Time
Our warehouse team completes order verification, product quality inspection and sealed packaging within 1 to 3 business days after your order is confirmed and paid successfully. All processing work is suspended during New Zealand weekends and national public holidays. During peak sales periods with heavy order volumes, order preparation progress may be moderately delayed. We will deliver formal email notifications to customers once notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated according to the actual weight, outer packaging size and delivery destination of each parcel. All specific shipping costs will be fully displayed on the checkout page before payment, with no hidden charges or additional fees.
The published delivery duration is only a reference standard. Delivery progress may be affected by logistics carrier operational delays, cross-border customs review efficiency, extreme weather, regional traffic restrictions and public holidays in transit countries.
3. Shipment Confirmation and Order Tracking
After your electronic parcel is picked up and dispatched by our official logistics partner, our system will automatically send a shipment confirmation email, which includes your exclusive tracking number and official tracking inquiry channel.
Due to cross-platform data synchronization rules, logistics tracking information will be updated and available for customer inquiry within 24 to 48 hours after shipment. If the tracking status cannot be refreshed normally after the synchronization period, you can contact our customer service team for manual parcel inquiry and verification.
4. Incorrect Address Disclaimer
Customers need to fill in accurate, complete and valid recipient addresses, postal codes and contact information when placing orders, and carefully verify all delivery details before submitting payment.
DEMI JASMIN PUTARANUI will not bear any liability for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete recipient information provided by customers. All reshipping expenses arising from address errors and parcel returns shall be borne independently by the customer.
5. Lost or Damaged Packages
If your electronic parcel is untraceable or confirmed lost during cross-border transportation, please submit a parcel investigation application to our after-sales team within 5 days after the expected delivery date.
Electronic products are vulnerable to collision, extrusion and surface damage during long-distance transportation. If you receive damaged, defective or functionally abnormal goods, please retain the complete original packaging and take clear photos of the damaged products and packaging within 24 hours after receiving the parcel. Our team will verify the situation and provide reasonable solutions as soon as possible.
6. Apparel Care and Usage Notice
Each electronic product is equipped with detailed usage specifications and daily maintenance guidelines. Customers must use, operate and store the equipment in strict accordance with the official instructions. We do not undertake any liability for equipment failure, component damage or performance degradation caused by unauthorized disassembly, incorrect operation, improper storage and human misuse of the products.
7. International Shipping and Customs Notice
We support global cross-border shipping for all electronic products. Import duties, customs clearance fees and other statutory charges may be levied by local customs departments according to the trade policies of different destination countries.
All customs-related taxes and fees are borne by the order recipient alone, and these additional costs are not included in the product price and basic shipping fees. We will not be responsible for parcel detention, customs return and related losses caused by customers’ non-compliance with local import declaration regulations.
8. Contact Information
If you have any questions about our shipping rules, logistics progress and after-sales processing, please contact us through the official channels below:
Trade Name: DEMI JASMIN PUTARANUI
Phone Number: +64 27 279 2095
Email: support@quantvexon.shop
Physical Address: Leefield Street, Blenheim, MBH 7201, New Zealand